Refund Policy

Digital files are delivered instantly and can't be returned, so this policy sets out when we do refund.

We will refund

• The file doesn't match the listing. Missing formats, wrong dimensions, absent files that were advertised.
• The download is broken or corrupt and the seller can't supply a working replacement.
• Duplicate purchase of the same file within 30 days.
• Unauthorised purchase on your account, once we've verified it.

We generally won't refund

• Change of mind after download. The file has been delivered.
• "It didn't cut properly on my machine." Settings depend on your machine, material batch, lens condition and focus. Sellers publish tested settings as a starting point, not a guarantee. Post in the forum — nine times in ten it's fixable.
• Wrong purchase. Bought the 6mm version when you wanted 3mm; bought a fiber file for a diode machine. Read the listing, and ask the seller before buying if you're unsure.
• Licence-tier regret. Upgrade instead: buy the higher tier and we'll credit the lower one within 30 days.

How to request one

Email hello@laserpeckerforum.com with your order reference and what went wrong, within 30 days of purchase. We'll usually involve the seller — most problems are a missing file the seller can supply in an hour.

We aim to resolve refund requests within five working days.

Statutory rights

If you're a consumer in the UK or EU, you have a statutory right to cancel distance contracts within 14 days. For digital content delivered immediately, that right is waived once download begins, and you accept the waiver at checkout. Nothing in this policy affects rights that cannot lawfully be excluded.

Sellers

Refunds are deducted from your next payout. Repeated refunds for listing inaccuracy is a listing-quality problem and we'll ask you to fix the listing.

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This document is a good-faith starting point. Have it reviewed against your obligations as a merchant in your jurisdiction.